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Answers to Your Nursing Home Abuse Questions

1. What are some types of abuse in nursing homes?
There are many types of abuse that can occur in nursing homes, and some of them are not as obvious as a cut or a bruise.

If you have a loved one in a nursing home, and you suspect abuse, be sure to look for:

  • bed sores, bruising, and other issues;
  • lack of hygiene and uncleanliness;
  • residents asking for care and being denied or ignored;
  • over- or under-medicated residents;
  • residents being excessively restrained, either chemically or physically;
  • and more

The North Carolina nursing home abuse lawyers at Crumley Roberts have experience handling all types of abuse cases.

2. What is nursing home abuse law?
Nursing home residents have rights. If those rights are violated, the residents and their families can take legal action to hold the responsible parties accountable.

Nursing home abuse lawyers, like those at Crumley Roberts, are familiar with nursing home abuse law, and we can help you and your family if your loved one is the victim of abuse and neglect.

3. Where can I report nursing home abuse?
In the state of North Carolina, you can report nursing home abuse, or file a complaint regarding the care and services provided to patients; residents; or consumers by healthcare facilities; agencies; or nursing homes, by contacting the North Carolina Division of Health Service Regulation (DHSR).

You can report abuse or file a complaint by:

Phone: (800) 624-3004 or (919) 855-4500
8:30 a.m. to 4:00 p.m. (Monday – Friday)
Fax: (919) 715-7724
Using Complaint Form
Mail: Complaint Intake Unit
2711 Mail Service Center
Raleigh, North Carolina 27699-2711
Using Complaint Form


All complaints regarding abuse or neglect at adult care homes are sent to the Department of Social Services for investigation.

4. How do I look for signs of nursing home abuse?
When you visit your loved one at a nursing home or other care facility, it’s important to be mindful of not only your loved one’s well-being, but also the behaviors and appearances of other residents, the conditions of the facility, such as odors and stains, and any unusual conduct from the staff.

Don’t wait if you notice signs of abuse—call an experienced nursing home abuse lawyer from Crumley Roberts today at or complete a free initial consultation form.

5. How do I pick a good nursing home?
The DHSR has a facility star rating program, which rates adult care homes and family care homes based on yearly inspections. You can search for the star ratings at different homes by visiting the Adult Care Licensure Section of the DHSR website.

Basing your opinion of a nursing home for your loved one on star ratings isn’t always enough. Taking a tour of different facilities you’re considering and asking friends and family about facilities they trust are other strong factors to consider when picking a nursing home for your loved one.

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